Fridays are the worst.
It’s more than just the hospitals clearing the decks before the weekend. There’s something else about the day – an end-of-the-week, last-chance, store-closing, now-or-never vibe that means from shutters up to shutters down the phone never stops ringing and every call is a crisis. Coming to work at eight on a Friday, you feel like stacking sandbags round the desk and putting on a tin hat. As it is, you make a cup of tea, get a fresh notepad, a pen and a highlighter, open up as many useful programs as you have access to on the computer, crack your neck, and wait.
But you can oversell these things, of course. And there’s a certain satisfaction to be had from stumbling from one thing to the next, like a clown fireman at the circus. Once you surrender to the chaos, and focus on the audience, it’s actually quite a rush.
Luckily, I only had to work the phones till three, when I was released to go on a couple of visits. It was so busy, though, thank goodness my replacement actually showed up. If they hadn’t, and I’d had to stay for the rest of the shift – well – who knows what would’ve happened? I’d probably have been found by a cleaner, alone in the office, lit by the ghostly glare of the screen. They’d have tapped me on the shoulder.
‘Are you alright?’
And I’d have swung slowly round. And the cleaner would scream – because they’d see my ears were merged with the headset, my hands with the armrests, my eyes would be flickering like two little plasma screens, and the veins in my neck and face would be spread all over like wires.
The first visit is easy enough. The second is a disaster.
Being exhausted doesn’t help, and the fact that my patient, Mr Reece has only just arrived back home after being discharged from a rehab place, weeks and weeks after he went in. All he wants to do is smoke a fag and watch the wrestling.
His flat is in a wretched state, lit by two shadeless, ineffectual, energy saving bulbs. Mr Reece is sitting in a ruined armchair, an electric scooter to his immediate left, a zimmer frame to the right, and a TV just in front. Around the chair is a scattering of papers, leaflets, unopened mail. In the corner of the room is an unmade bed, the centre of the mattress sagged and seamy. The whole place is suffused with a settled fug of neglect.
‘Hello Mr Reece!’ I say, as brightly as I can, struggling in with all my bags. ‘Sorry to disturb you so soon after you got home, but we’re a short term service and we need to get things started.’
He frowns at me, then pointedly plants a cigarette between his lips and reaches for a lighter.
‘Would you mind not smoking whilst I’m here?’ I say, putting my bags down and then wringing my hands together, like an apprentice vicar leading prayers for the first time.
‘Because I’ll stink of smoke the rest of the day. And it’s not good for me. Sorry! I won’t keep you long.’
Mr Reece twists his lips together with a displeasure so violent the cigarette falls out into his lap.
‘You’ve got ten minutes!’ he snaps, throwing it onto the scooter. Then he jabs his hands towards me, palms flat, fingers spread wide. ‘Ten!’
‘Okay. Thanks. Well – has anyone told you who we are?’
‘No. They haven’t.’
‘Oh. I’m sorry about that. Well – we’re an NHS community health team whose job is to support people being discharged from hospital, or stop them going into hospital in the first place. Mr Reece? Are you okay?’
He’s leaning over the side of the armchair, rootling about in a pile of mail and newspapers.
‘I had £850 there and it’s gone.’
‘Oh. Shall I help you look?’
‘No. You stay there.’
I watch him scrabbling around for a minute. He struggles to get out of the armchair. When I go forward to help he tells me to keep away. He tries using the zimmer, but it gets caught up in the scooter. I offer to move the scooter.
‘Leave it!’ he says. ‘Leave that thing where it is!’
He abandons trying to use the zimmer, and shuffles around the chair instead, using the arms and the headrest as a support. He kicks his bare feet amongst the detritus, like a bad-tempered park keeper through a heavy fall of leaves, peering down.
‘Mr Reece? If you had £850, and it’s not there anymore, do you think it’s been stolen? Shouldn’t we be calling the police?’
‘I don’t know,’ he says. Then he stops, straightens, and – gripping the back of the chair with his hands – draws a bead on me down the sharp crook of his nose. ‘We’ll see if I find it. Won’t we?’