I don’t have no luck with cars

I don’t have no luck with cars
mate – they’re fine as they are
without me stamping on accelerators
swinging off & on indicators
like some gassed-up piston-eyed petrol head
whose brain & brakes got so well bled
he lost all mechanical sympathy
and went down in automotive infamy

true 

I don’t have no credit with motors
blacklisted with all the dealers & brokers
on the RAC’s most-wanted list
AA saying ‘Cease & Desist’
all the secondhand dealers blocked
my custom karma summarily stopped
exiled from a life of spanners and mechanics
for crimes against manuals & automatics

allow it

I don’t have no grip in the world of wheels
tank caps flap and tyres squeal
when cars see me coming
their engines start gunning
till they pink and seize
piss window wash & anti-freeze
shudder, recover from the stall
run themselves straight through the nearest wall

who told you I’m a conspiracy theorist?

wake the hell up sheeple
what kinda people
ARE you?
I don’t mean to scare you
I just wanna prepare you
for the big correction
that’s rolling thru’ the streets in your general direction

c’mon – shit like this shit don’t just happen
you can’t just sit there laughing and clapping
fake news fapping
backroom backslapping
time’s up
you gotta wise up
rise up
straighten your cap & do your flies up
c’mon talk to me
stick that self-respect back where it oughta be
why n’t you & me
take a stroll down the road & speak truth to authority

whaddya mean – where’d I get my facts?
relax, man, relax
certainly not the Democrats
don’t you worry about me, my friend
I’m a patriot defender
end to end legit
I got the only facts that fit
if you only got the brains to recognise it
not like you & your lamestream media
your Washington Post and your Wikipedia
I’m free and unaffiliated
I get my facts straight and unmediated

forget what they force fed you in school
let me lay out a few of the REAL rules:

  1. Nothing happens by chance
  2. Nothing is what it seems at first glance
  3. Everything interconnects
  4. For every cause there is an effect
    last time I checked
    Correct?
    let me put this to you
    the ol’ red pill blue pill walk-through:
    Salem Witches?
    Illuminati bitches
    5G?
    Virus key
    JFK?
    One word: Marilyn Monroe – okay?
    The vaccine?
    obscene
    just another part of the hoax n’ smokes machine
    that’s been running behind the scenes
    since God’s creation
    of this beautiful, bad-ass, sore-afflicted nation
    it’s the only rational explanation

    now, tell me again the basis of your hesitation

pugs!

If you work on the coordination desk long enough you’ll feel yourself change.

Nothing dramatic or immediate, but imperceptibly, stealthily. It’s a hazard of the job, the frantic business of it, tapping away at the computer keys, answering two phones at once, taking questions from colleagues who wait in a restive line like shoppers at the Deli counter. A function of the distracted firing of your brain cells, the agitated beating of your heart, the immobility of your body in the chair. All these things will take hold, come together and warp you at a genetic level, cannoning your atoms into novel patterns like a drunken God with a billiard cue until – too late – you realise you ARE the phone, you have BECOME the computer, you have ABSORBED the notepad. You’ll only notice at the end of the day, when you go to stretch and your arm snaps in half because it’s changed into a pencil. Or you roll your neck to ease the cramp and your head logs off. Or you go to stand up but you can’t because your vasculature is now the furniture and your spinal cord has extended through the floor tiles and uploaded you to the network.

That’s the down side.

The upside is that eventually you’ll find yourself in synch with the office. You’ll be tuned-in to everything happening around you without even trying. You’ll be working the desk like a dreaming, caffeine-crazed spider, a little bored maybe, a little restless, your compound eyes flickering with the light of the database, whilst you unconsciously monitor the action around you by the vibrations you feel through your feet.

Which is a complicated way of saying I was aware Karen was on the phone before I really knew it.

Sophie was talking to her. Sophie is one of the administrators. She’s on the frontline of the operation, taking calls, giving information, directions, advice, or deciding where to redirect – which more often than not means patching them through to the coordinators. Sophie is great at her job. She’s warm and friendly, however long the day or trying the circumstances. I love the way she answers each call with the same intonation – saying the company name with a flourish like she was throwing a fancy tablecloth over a workbench. But then her tone changes immediately, coming down a notch, and within seconds she’s speaking to the caller as if she was gossiping with a favourite aunt.

Only this time, she wasn’t.

Sometimes even Sophie struggles to connect with the caller – especially if the caller is Karen.

Karen has been referred to us many times before. She’s difficult, in the way that Medusa was difficult, except in Karen’s case it’s not snakes but pugs. She lives in a state of constant war with everyone and everything, storming through the world with a half dozen pugs clutched to her chest, their bug eyes an expression of the stress she’s under, or the strength of her grip, or both.

I zone into the conversation half way through.

‘…Karen? Karen? I’m afraid you’ll have to put the dogs in another room or something because I can’t hear a word you’re saying…. Karen? Karen? Honestly – it’s impossible. Put the pugs in another room, Karen. Yes. That’s right. Another room. And shut the door… I’m sure they’ll be fine… it’s just for a minute, Karen, so I can understand what the problem is. Lovely. Thank you. Could you start again, please? …. Okay… Okay…. So you need help of some kind, is that right? A nurse. Okay. Well – I see from the notes here that a nurse came round to see you about an hour ago and you didn’t let them in… Is that right, Karen? …. Okay…. Okay…. Well, as I’m sure you’ll appreciate, it’s difficult for us to specify male or female… No, Karen. They’re all nurses. They’ve taken the same qualification…. It’s very difficult to do that, Karen. We can try, but it may mean a delay in getting you the help… Yes. I understand that, Karen…. I’m sorry you feel that, Karen…. but they probably only knocked like the police because they didn’t know whether you’d heard them or not… Well, because of the dogs barking….Yes, well, I’m sorry your dogs were upset by that… I’m sure they do… Karen? If you want to put in a complaint you’re more than welcome to do so. But if I could just… if I could just… No, that’s not what I’m saying, Karen…. if I could just…Have you let the dogs back in, Karen?..Karen…?’

Sophie holds the phone away from her ear, catches my eye, shakes her head, plunges back in.

‘Let me put you through to Jim,’ she says. ‘Maybe he can help…’

She punches in my extension.

‘Karen for you,’ she says when I pick up. ‘Good luck.’

And when my phone connects, it’s like a bone being tossed in the middle of a dog fight.

‘Karen? Karen…?’

from The Song of Williamson

I. And the lord did sayeth / Alright, alright, okayeth / You can go forth and playeth / Gavin / But ask one more time & it ain’t going to happin’

II. So Gavin did / as the Good Lord bid / and off he sped / freefalling to Earth with a helmet on his head / goggles on tight / cheeks wobbling crazily left and right

III. And though his descent / was a little faster and nastier than he meant / still he landed feet first in the government / as Secretary of State for Education / which causeth a mighty consternation / amongst the teaching population.

IV. Yet another divine aberration! / Gavin quipped / I fancied Minister of Spiders & Whips!

V. And lo! The sky did darken & rumble / which was the Good Lord having a good old grumble / and for certain would have pitched a lightning fork / hearing such sacrilegious talk / but instead texteth St Peter on security / GAVIN NOW BARRED IN PERPETUITY

VI. Meanwhile, back on Earth / Gavin set to work / with a guilty smirk / like a hapless, cross-eyed clerk / or a landed shark / dressed up in a suit / from a high street tailor of disrepute / for a ludicrous Twitter photoshoot

VII. And Gavin didst shrug when told of The Pandemic / by Teachers, Parents & Academics / Yeah – verily amst I sympathetic / To thy arguments most energetic / he sayeth / whilst his restless, spidery fingers did playeth / with the handle of the whip / he had hung at his hip / obsessed with its brutal craftsmanship / People! Read the Papyrus! / It’s just a virus! / he smiled through pointy teeth / Kids don’t get it so what’s the beef? / Why dost thou give me perpetual grief?

VIII. And great was the tumult thereof / and great the swearing & tearing of hair of / because Gavin wouldst repeatedly NOT take care of / his rightful share of / the parlous situation / afflicting the general population

IX. And the Teachers & Parents did fall to their knees / and waileth to heaven Oh God Wilt Thou PLEASE / Take Gavin back into thine loving embrace / or kick him safely away into space / on some other madcap mission / maybe riding an asteroid to collision / sometime back in the Ordovician / (your decision)

X. And verily was God sore vexed / and cried What Next? / and did conjure a mighty plague of texts / to all the Gods in the Celestial Vicinity / asking if anyone knew of a vacancy / because He was desperate, basically

XI. And so it was that Gavin’s earthly tenure ended / and he abruptly ascended / through the ministry roof on a beam of light unbended / just as the grateful crowd intended / and Gavin his goggles did adjust / as through the troposphere he bust / headlong up to the Pearly Gates / where St Peter was waiting with all his mates

XII. But as Gavin lowered his legs to land / St Peter made a gesture with his Heavenly Right hand / that even Gavin could understand

XIII. So now he roams through the deeps of space / dreaming of the perfect place / where men can be angels and MPs providers / (and no-one laughs at his whips and spiders)

an audience with old father time

He passed me in the street / woolly winter boots on his feet / a cloak and beard to make the image complete / long scythe snagging in his trailing pleats
Hey? / Are you okay? / I said
He sighed and shook his head
‘No’ he said / I’m not okay / What can I say? / It’s New Year’s Eve / and would you believe it? / I’m not looking forward to it one little bit
I’m sorry to hear it / Would it help to talk? / Or would you rather just be alone and walk / instead?
Neither, he said / But if you insist / It’s pretty much the end of the shift

So we sat down together / on a damp wooden bench in the shopping centre / nobody paying us much attention / rushing last minute in every direction

So….. are you Old Father Time, or Death?
The former, he said
Thank God for that, I replied / Only I worried a bit when I saw the scythe
Yeah – a lot of people do / if they happen to see me passing through / It’s pretty annoying / I mean – we’ve recently been toying / with some consumer-friendly tweaks / but the creative team are notoriously picky / Rebranding’s tricky / They’re hamstrung by the Greeks / and some God called Cronos / who you see in all the promos / waving this hokey piece of agricultural shit / like a vicious-looking hockey stick / Y’know? / But hey-ho / That’s how the business of personification goes / The reaping of souls! / The passage of Time! / So don’t worry – it’s fine / The only thing you’ve got to remember / you only see me the end of December / Death, on the other hand, / Whoa! Death’s The Man! / I have to admit he’s much more in demand / running around from Chile to Greenland
I get it, I said / If it’s you it’s a celebration and if it’s him I’m dead
Pretty much, he said / There are only two things to keep in your head / When I come, it’s party antics and Auld Lang Syne / When he comes, it’s paramedics and flatline / Anyway, he leered / he’s all boney and I’ve got a beard
Thanks, I said / pulling my beanie snugly down on my head / That explains a lot / You’re similar in some ways but in others you’re not

There was an awkward silence
From across town – sirens

See what I mean? said Time, looking grim / I’m sat here chatting but look at him

In an effort to steer the conversation / and get some inside information / I asked his view of 2020 / now his timer was almost empty
Oh – I could tell you plenty! / he said / using the scythe to scratch his head / As years go, someone seriously blundered / It wouldn’t even make my top one hundred / and I’ve seen shitty years unnumbered / It’s totally redundant / repugnant / Take it from a professional calendar consultant / as shitstorms go it was superabundant

Agreed, I said / Least said, soonest mended / But otherwise not to be recommended

We sat on the bench a little while longer / and the tock of a clock grew stronger and stronger / and I thought about the year as a socially-distanced conga / all round the world, two metres apart / through lockdown streets in a surgical mask / pushing an empty shopping cart

Old Father Time tugged on my sleeve
Jeez! I cannot believe / you’d just fall asleep / on me! / So this is the kind of company I keep / on the countdown to midnight on New Year’s Eve! / Couldn’t you try a little bit harder…?
and he went on in that vein, yadda yadda yadda

I made my excuses
Apologised for being so useless
But just before I walked / I thanked him warmly for our cosy talk / and, wishing him well for 2021 / put my hands in my pockets and hurried home

Happy New Year to all my readers!
Thanks so much for all your support through the year.
Here’s hoping 2021’s a little easier for us!

Jx

accident of birth

It’s my birthday today!
so what can I say
of course I Googled which celebrity
happened to share the same nativity

Mekhi Phifer
Charles Goodyear
Elizabeth of Russia
Madame de Pompadour
Bernard Cribbins
Jennifer Ehle
Ted Danson
Jude Law

and then I thought about a guy
I met one night
on an emergency call
he’d fallen
down some steps
suffered a complex
fracture of the right medial malleolus
luckily he still had his phone so he could call us
he was horribly drunk
in a flop sweat funk
he said his wife had walked out
at the end of her tether no doubt
so he’d gone on a bender
then went back round there
to sing to her out on the pavement
and tripped down four steps into the basement

‘Hey!’ I said
when he was lying strapped up on the ambulance bed
and I was writing up his past medical history
‘we share the same birthday!’
he gave me a look
like what the fuck
you’ve got to be joking
and more to the point, the pain meds aren’t working

Chapter 25: Unapologetically Stanley

The Snellen Apparatus – Opticians Close-up – War of the Worlds – It’s not personal (although it feels like it) – The WHO described, more or less accurately – Vigil of the Rescue Centre Dog – Routines established – Why doesn’t he sleep in the big basket? – Quid Pro Quo

2020.

It’s what you say about someone who’s got great eyesight. 20/20 vision.
Balanced, clear-cut, ‘just right’.

Even though I’ve used the phrase before, I have no idea what it means. Turns out, it’s American, based on feet rather than metres. It means you can read line 8 on the Snellen Chart from twenty feet away without glasses. The Snellen chart – named after the Dutch ophthalmologist, Herman Snellen, who put it together in 1862 (you’re welcome) – is the lit box with the lines of diminishing letters up the far end of the room that you try to read with scaffolding on your nose, while the optician leans into your face way too close, breathing heavily while they scrabble around blindly in a box, then spend the next half an hour screwing different shaped lenses into the frame and flipping a hand lens over and back and saying ‘Better? Or worse? Better? Or worse?’ with a dangerously thinning kind of patience. And whilst they’re cursing and rooting around for some other lens, or maybe a cattle prod, you look at yourself in the mirror, and congratulate yourself on making such a fine-looking Steampunk professor.

So.
2020.
Clarity. Balance. Acuity.
Yeah right.

Never has a year been so inappropriately named.

*

It started innocently enough.

But as Richard Burton says at the beginning of War of the Worlds: ‘…across the gulf of space, minds immeasurably superior to ours regarded this Earth with envious eyes, and slowly and surely, they drew their plans against us.’ Except, of course, the coronavirus wasn’t planning anything, and didn’t really have a ‘mind’ as such, certainly not going by any of the photos I’ve seen. It was just fulfilling its innate career trajectory, a mission statement encoded in its RNA, which was basically to infect as many people as possible, and make as many of itself as possible, and the hell with the consequences. Which to be fair isn’t a dissimilar proposition to our own these days. So really the whole thing comes down to a conflict of interest. Who has the bigger spikes.

It seems strange, looking back over the year – with 20/20 hindsight – that the story of the virus coincided almost exactly with the story of Stanley.

It’s been a year since we adopted Stanley and drove him home from the rescue centre. One whole dispiriting year since those tier-free days last December, when emerging reports from China of a novel virus spreading from a wet market – whatever that was – sounded about as real as the plotline from a thriller. I didn’t think too much about it at the time. I had some idea that governments were tracking these things, on the alert for the next super bug. There was the World Health Organisation, for a start. That sounds impressive. I imagined it on an island – hidden inside a volcano, with huge glassy architecture, people in foil suits, klaxons, big digital clocks, electric buggies. And anyway, hadn’t we come a long way since the 1918 Flu pandemic? Even further since the Black Death. We had international cooperation. We had powerful microscopes and Google. We had Kate Winslett in a hazmat suit. We had this shit covered.

And if all this had only a passing interest to me at the time, of course it had none whatsoever for Stanley. He had been sprung from a long and lonely vigil in his cage at the Rescue Centre, watching prospective owners coming up the cold kennel steps, leaning forward to read his notes, comparing notes to dog, dog to notes, then smiling sympathetically, and saying it’s a shame, and walking back down the steps again. Now that he was finally out of that place, his attention had switched to other, warmer things. How he was going to get along with Lola, the lurcher who was in the house already. How often he’d be fed, taken on walks, given a toy and then tormented with it. What sofa he could sleep on. Which bits of the garden were secure, and who the hell were those dogs who lived over the hedge at the back?

And some of our preoccupations overlapped with his. Like finding covers for the sofa that were tough enough to withstand his gallumphing great paws, but didn’t look too awful. Getting a basket that was big enough to fit those gangly legs. Hiring someone to fix the fencing round the garden. Getting supplements to improve his ratty hair. Finding the right kind of food so he wouldn’t be so gassy. And above all, to establish a routine we could all live with, so we could rub along together, without any howling at night because of the wind rattling the windows, or the cars in the rainy streets outside making too many splashing noises as they passed, or an owl sounding off somewhere.

He settled in. Like a bean shoot winding up a family of sticks, the routine took. Stanley grew stronger, his hair less clumpy and singed-looking. Whilst it was true that when he ran he was clumsy, hopeless at stopping, weak in the hips, generally about as coordinated as a dog thrown together from yogurt pots and string, he’d been badly treated for so long we knew it would take time. Even in those early months he started to seem sturdier and more himself, more like the dog we imagined he was after those years of neglect. He had a habit of barking at other dogs when he was on the lead, which made dog walking a little stressful, but Adina the trainer helped us with that a couple of times in January and February, and we learned to shrug and accept that a dog with a history as poor as Stanley was always going to be scarred – and scared – to some degree. Lola was okay with it, though. Even though sometimes his behaviour scandalised her, she learned to accept him more. They started to hang out together, paws draped over the edge of the same sofa. Stanley ignored the big basket we got for him, squeezing into Lola’s smaller basket; he liked to pack himself into it with his legs sticking out of the gap like a giant Ammonite swimming backwards. The routine was becoming established; we were glad we’d taken the plunge.

And really – as things turned out – he helped us as much as we helped him. Because for all the frustrations and deprivations of the pandemic, the closures and cancellations, the narrowing of everyone’s plans and expectations – in fact, the comprehensive social wipeout that came to define 2020 – we could always draw comfort and inspiration from Stanley. To see him curled up on the sofa, or leaping around with Lola over the fields, or lolling around on the rug with his squeaky donkey – all of this was a reminder of how much joy there was to be had in simple things. How even the most repetitive routine will always have within it moments of new and unforeseen distraction, if you channelled your inner lurcher and crossed your eyes and threw yourself about any-old how. Stanley is always so utterly and unapologetically Stanley, it’s a daily lesson in being grateful for wherever you find yourself, and the hairy-pawed possibility that things will get better, no matter how bad they seem at the time.

Happy New Year!

raiders in the sky

Bill is sitting in his lounger, his black velcro support boot up on a stool, one hand draped over a walking stick. He’s watching an old British war film, Dirk Bogarde tapping a map of Europe with his swag stick, laying out the bad news with a ‘look here chaps’ and a ‘jolly decent of you old boy’ whilst the room of bomber crews heckle him respectfully and laugh heartily but fall silent just as quickly because anyone can see the whole thing looks like a bally serious show.
‘I’ve brought you that stuff!’ I say, struggling in with a perching stool, urinal bottle and pressure relieving cushion. ‘Happy Christmas!’
‘That’s very good of you!’ he says. ‘Where you’ll put it all, I don’t know.’
‘Well – the perching stool goes in the bathroom, you sit on the cushion, and the urinal sits by the bed.’
‘It’s not a big bathroom,’ he says. ‘But you’re welcome to have a look.’

He’s right about the bathroom. There’s just enough space to put the stool in front of the sink and still be able to open the door to get in. It’s a bleak but well-ordered room, one toothbrush and one shaver on a single glass shelf, a soap dish, a mirror, a towel. I experiment with a couple of positions, then leave the chair square on to the sink and go back into the living room.

The briefing has ended. Dirk Bogarde is having a chat with one of the lower ranks, a buck-toothed cockney sergeant who screws up his cap as he tells DB he’s married with six kids and how she’ll cope this Christmas without him he don’t know. Dirk Bogarde puts a hand on his shoulder and winces, which doesn’t bode well for the mission. But the cockney sergeant doesn’t seem to pick up on it, thankfully, and the sergeant and the scene move on.

‘See what you think,’ I say to Bill as I go back through. ‘I think you should still be able to get in and out alright. You and your leg.’
‘I’m grateful,’ he says. ‘Sorry to drag you out at Christmas.’
‘I was working anyway. It’s a pleasure. Ho ho ho.’
‘Yes,’ he says. ‘And a ho ho ho to you, too.’

Whilst I check Bill over for blood pressure, SATS and so on, the film cuts to a montage of mechanics putting the last touches to the Lancaster bombers, the crews clambering into the cockpits, going through their flight checks, calling out this and that, waving cheero, snapping on their masks.

‘Could be worse,’ I tell him, looping the stethoscope back round my neck.
‘What – my blood pressure?’
‘No. We could be at war. Anyway – your blood pressure’s fine, Bill. Better than mine.’
‘Is that right?’ he says. ‘Well. Something’s working, then.’
‘So how come you fell and broke your ankle? I didn’t get the full story.’
‘Me neither. One minute I was getting out of bed, the next I was lying on the floor with my leg twisted under me.’
‘What did the doctors say about it at the hospital?’
‘I don’t know. And I didn’t care to ask.’
‘Oh? Why not?’
‘Well. They might turn round and tell me.’
‘That’s true enough.’

We both look at the TV. The bombers are leaving, one after the other, a flock of monstrous black birds roaring off into the night.

‘Lock the door on your way out,’ says Bill.

birthday poem

I got stubbed out the fag end of December
another baby bawling in the festive stalling
between Christmas and the New Yeah Whatever

London was snowed-up
still, the doctor showed up
red faced and hearty
from a nurses’ party
because he needed a delivery
to sign him off maternity

apparently

the snow was up to Eros’ arse
when the drunken doctor skidded past
not that I knew or cared
I was too new and blue in the world
kicking in the cold at the end of my cord
learning what the hell these lungs were for

the great conjunction

Saturn and Jupiter are lining up.

Apparently it’s a thing that happens every twenty years, but a great conjunction, where the two planets get so close they look like a single bright star – well, that only happens every four hundred years or so. Kepler, the seventeenth century astronomer, pointed out that a great conjunction happened in 7 BCE, and may account for the Star of Bethlehem in The Nativity.

Today we’ve had nothing but thick fog and a cruel variety of fine, saturating rain that makes walking forwards feel like swimming up. It was just as well the weather was kinder all those years ago in Bethlehem, otherwise the Birth of Christ would have featured a comedy moment where three bedraggled kings holding fancy boxes over their heads high-step three hours late into an empty stable where an innkeeper is sweeping up.

Two thousand years back in the CE, though, Saturn and Jupiter aren’t the only things lining up.

Karen, the physio, is waiting for us under the porch outside Mr and Mrs Billingham’s house. She’s brought a walking stick. Jack the carer is here for a lunchtime call. I’ve turned up to deliver and fit a shower stool and a toilet frame, and to do some obs. There’s not much room under the porch, so I’m at the bottom of the steps leaning in.
‘I’ve rung the bell but nothing’s happening,’ says Karen, her eyes smiling above her mask. ‘I’m not even sure it’s working.’
‘Shall I knock?’ says Jack. He goes up to the door – an iron-bounded oak affair, with a door knocker so huge it wouldn’t look out of place on a quayside with a ship tied up to it – and flips it three times.
‘It’s like Jack and the Beanstalk,’ I say. ‘When he goes up to the castle and knocks.’
‘Have you met Mr Billingham?’ says Jack. ‘I don’t think ogre is far off, as it goes.’
We wait.
The house is silent.
‘Are they in?’
‘They don’t go out.’
‘Do you think they’re in?’
‘Hang on…’ says Karen, leaning into the door. We all listen.
‘No. Sorry,’ she says, straightening up again. ‘I thought I heard something.’
Jack sighs.
‘This is ridiculous,’ he says. ‘We keep coming back, and the same thing keeps happening.’
‘He’d better hurry up,’ I say. ‘I’m worried about this shower stool getting wet.’
They both laugh.
‘Actually – aren’t they designed to get wet?’ says Karen.
Jack gets his phone out.
‘I’ll ring him.’
Amazingly, Mrs Billingham picks up almost immediately. Karen and I only hear half of the conversation, but this is roughly how it goes.
‘… we’ve come to see how you are, Joan…. because the doctor asked us to…. you had that fall, didn’t you? And people were worried… well… Joan… actually it isn’t that early. It’s lunchtime, Joan… that’s why I’m here, to help you get something to eat and whatnot… and I’ve got some other people here to see you, too… colleagues of mine… well, there’s Karen, the physio, she’s here to help you get back on your feet… and there’s Jim, the nursing assistant to make sure you’re okay, and to put in some equipment to help with this and that… we talked about it the other day, d’you remember?…. yep… yep… but Joan… yep… yep… Joan?… the thing is, we really need to see you today… no, the phone doesn’t really count… we need to clap eyes on you, to make sure everything’s okay… yep… sure, put him on….’
Jack widens his eyes at us and breathes out heavily, which immediately steams up his glasses. Then Mr Billingham comes to the phone and Jack starts up again:
‘…hello ….Mr Billingham? …. it’s Jack, the carer. Hi! We met the other day? How are you?… yep… and I’m sorry to disturb you… well – I did phone ahead, but the phone cut out… no, a few times…. yep… I appreciate that… yep… I know you’re in bed… but the thing is, Mr Billingham, we really need to see Joan… because the GP asked us to… he’s worried, Mr Billingham… yep… yep… I understand that… but the thing is, Mr Billingham – with the greatest respect – Joan is our patient. She’s our responsibility. And that’s why we need to see her for ourselves….’

The conversation carries on like this for some time. He persists long after I would’ve given up, and I’m impressed with Jack’s patience. He doesn’t raise his voice or start to sound hectoring or patronising at all. Instead, like some accomplished hostage negotiator, he makes subtle changes of argument, trying to coax Mr Billingham downstairs to unlock the front door and let us in.

Meanwhile, more people have started to arrive. Two representatives of the care agency who’ve come to do their initial assessment. They’re bulky, approximate figures, swathed in enormous parka coats, the furry hoods up, tightly clutching blue folders to them like aliens holding manuals to life on Earth. Next is another figure in a smaller but still pretty substantial shiny black puffa jacket, with some kind of Norwegian hat pulled hard down over her head, the ear flaps resting on her shoulders. When I nod and smile at her she just sways a little from side to side and bobs at the knee. I get the impression she’s a social worker. Last to join the line is a postman. He’s like the Royal Mail version of Lear on the heath, his long grey hair completely soaked and bedraggled, his beard, too. All he has on are a lightweight jacket and cargo shorts, none of which would be any good on a summer’s evening, let alone the current horror show. He’s weighed down by an enormous mail sack, of course – but he seems remarkably chipper.
‘What’s up?’ he says from the back of the queue. ‘Are they having a sale or something?’
Before anyone can answer he taps the social worker on the back.
‘Here ya go, Pingu,’ he says. ‘Pass these along and stuff ‘em in the box, would ya?’
Then he waves and marches off.
The letters make their way forward. I hand them to Karen, she hands them to Jack, who – still talking on the phone and cradling it to his ear – pushes them through the letterbox.
‘Mr Billingham! Your mail’s arrived!’ he says as he does it. ‘Some exciting looking envelopes… cards and all sorts … why don’t you nip down and have a look…?’